|
Vadim Boriskevich 18 Parkview Way Manalapan NJ 07726 908-494-1313 boriskevich@yahoo.com Objective
Seeking an IT/CRM Analyst position within a dynamic organization where I can continue to learn, take on additional responsibilities, contribute as much of value as I can and work with bright, committed people.Profile
CRM certified senior technical consultant with 8 years of experience in development and customization of CRM Sales/Service and Interaction Center applications with involvement in all phases of the project life cycle, including testing, production rollout and technical support. Team player, dependable, punctual, goal and customer-service oriented. Software
SAP R/3, SAP CRM Mobile Sales: 3.0, 4.0 5.0; SAP CRM Sales: 3.0, 4.0, 5.0; SAP CRM 2006s/2 and 2007; MS Windows 95, MS Windows 98, MS Windows NT. ExperienceSAP America, Inc., Morristown, NJ - (2003 - present)
CRM Technical Consultant
Client: Reliant Energy Inc., Houston, TX· Participated in the blueprint design for CRM 2006s/2 Interaction Center for Utilities implementation with R/3 4.64 integration. Translated business goals and requirements for Telephony integration, Contract Management and Technical Objects into CRM solution, facilitated decisions on best practice procedures, and oversee configuration and subsequent testing. Provided knowledge transfer.· Configured and enhanced Account Identification, account creation and searching screens to include standard and custom business partner fields. Incorporated new fields on views with UI configuration tool. Performed configuration and customization of Navigational Bar, Work Centers, Views and navigation.· Configured launching transactions from IC Web for business object, front office processes in CCS. Responsible for technical documentation.Client: Mentor Graphics Inc., Wilsonville, OR· Configured Business Partner duplicate check functionality with TREX engine. Enhanced underlying BOL and GENIL searching functionality. Customized several views, Navigational Bar, Work Centers and navigation.· Configured OLTP reporting and Access Control Engine to control visibility of master data for distributors.Client: SAP Labs Inc., Palo Alto, CA· Participated in testing of CRM 2007 and CRM 2006s/2 software. Created DDIC elements (views, data elements, search helps). Created and integrated new ABAP/4 Accounts and Products search help screens into new UIU component framework.· Delivered corrections based on the OSS messages from Quality Assurance team. Configured Business Roles and Navigation Bar profiles for IC Web 2007 applications. Involved in testing CRM OLTP reports. Client: Borusan Makina, Istanbul, Turkey· Responsible for developing business logic to determine Responsible Sales Organizational Unit determination in CRM Mobile Sales 4.0 application according to customer requirements. Enhanced activities, opportunities and products transaction screens.· Responsible for debugging, testing and developing new UI screens.· Applied OSS Notes via Mobile Application Studio.Client: Lyondell Inc., Houston, TX· As a member of the developers team, customized SAP CRM Mobile Sales 4.0 application according to customer requirements. Concept ease of use. Modifying activities search, navigational hyperlinks, process creation of Call Reports and opening of attachments. · Reducing “day in the life of a salesman” from 21 to 4 clicks in SFA tool. Developed custom functionality for attachments in activities screen. Responsible for debugging, testing and modifying existing UI screens.Client: SAP America, Inc., Newtown Square, PA· As a member of the testing team, responsible for testing CRM Mobile Service 5.0 software. Testing new functionality of Service Orders, Service Order Items, Business Partners, Notes in MSE 5.0 according to testing packages.· Responsible for coordination and updating of testing scripts and test packages.Client: DuPont Inc., Wilmington, DE and Cologne, Germany· Responsible for creation of CRM Middleware objects: Replication Objects, Publications, Site’s. Defined and extended CRM and CDB database tables for communication and data transfer, BDOC types. Daily Central Monitoring of data synchronization. Participated in creation of functional and technical requirements, blueprint design. · Responsible in customizing SAP CRM Mobile Sales 4.0 application and successful rollout of the solution. Configured CRM Repository Server for middleware communication. Created CRM Adapter objects, replications, publications and subscriptions for data transfer. · Provided customer support during a pilot phase and resolved various connectivity issues in the CRM Mobile 4.0 environment.Client: Varian Inc., Palo Alto, CA· Developed Word Layouts for Mobile Sales and Service 4.0 application. Configured and designed several layouts for Service Quotation and Service Orders. · Responsible for testing of new reports and knowledge transfer.Client: Safety-Kleen Inc., Plano, TX· Responsible for development of Service Contract functionality in Mobile Sales 4.0 application. Enabled replication of Billing Plans, Dates and Service Plans to and from Mobile Client. Client: Rohm and Haas Inc., Philadelphia, PA· Provided customer support during a rollout phase. Resolved a number of technical and functional issues in Mobile Sales 3.0 application.· Responsible for creation of new screens, tiles, middleware adapter replication objects, BDOC’s.· Utilized experience to provide technical support after the go live.Client: Phillip Morris USA Inc., Glenn Allen, VA· As a member of the developers team, modified Opportunities, Sales Orders and Reports screens in Mobile Sales 2.0B application per customer business requirements.· Responsible for technical documentation, testing and rollout support.Client: Forest Pharmaceuticals, Inc., NY, NY· As a member of a proof of concept team, customized CRM Mobile Sales 3.0 application according to the client design. · Improved existing process for pharmaceutical salesman and after successful demo client has decided to buy our SAP solution. Achieved an excellent start by facilitating initial development which was later used in the project. BOC Group Inc., Murray Hill, NJ - (2000 - 2003)
E- Business SpecialistSuccessfully enhanced and supported several existing logistic applications for IT, Sales, Legal, HR and Finance departments. Engaged in the implementation of SAP CRM Sales/CIC 3.0 from blueprint design to production support. According to business requirements, customized Sales Force Automation application. Provided technical support for users in USA and Canada. Responsible for Mobile Sales customization and development using mobile application studio (mobile sales workbench) version 3.0. Development middleware objects, CRM and CDB tables. Utilizing User Exits to facilitate data transfer.Creation of subscriptions, publications, replication objects. Implementing OSS Messages related to Mobile Sales application. Responsible for transporting all MAS object throught the environment.Maxim Group Inc., Parsippany, NJ - (1999 - 2000)
Programmer AnalystAs a member of a rapid application development team, participated in the design, development and implementation of the business specific applications from initial conception through coding and production testing.Enterprise Edition Inc., Bloomfield, NJ - (1998 - 1999)
Programmer AnalystAs a member of a team participated in the design, development and implementation of the business specific applications from initial conception through coding and production testing. Design and development of applications in: Visual Basic, MS Office, Oracle, Crystal Reports and MS SQL Server. All applications is an object oriented Windows. Technical Skills/Competencies
· CRM 2006s/2 and CRM 2007 UI Configuration Tool, BSP Component Workbench, Role customizing, OLTP reports and Design Layout Customizing. CRM 2006s/2 and CRM 2007 UI Framework architecture, Easy Enhancement Workbench.· Process Modeling: Intent Driven Interaction configuration tool, Interactive scripting, Alerts, Rule Modeler and IC Events.· Enhancing CRM Web UI Navigational Bar and Work Centers, Customizing searches with ABAP and BSP workbench, Configuration of Transaction Launches.· Creating middleware components (BDOCs, tables, data elements) and SFA Administrative Tools on CRM Server for administration and customizing of data distribution, including Administration Console and Replication Monitoring.· Creating new DDIC elements (tables, views, data elements, search helps) in CRM. ABAP/4 experience programming on search help and user exits.· SAP Mobile Application Studio, Mobile Application Framework (User Interface and Business Object Layer), Mobile Sales/Service, Mobile Authorization and Maintenance tools. · CRM Repository Server, CRM Adapter objects, replications, publications and subscriptions for data transfer. Design and configuration of Layouts for Mobile application. ADDENDUM:Coordinated and assisted in developing and completing the CRM 3.0 Boot Camp Content. Successfully taught CRM Mobile Tools in SAP office in Newton Square, PA with an average of 15 students. Languages
Microsoft Visual Basic®, Oracle, ABAP/4, SQLOther Programs
MS SQL Server, Crystal Reports and MS Office Formal EducationBelarusian State Economic University - Minsk, Belarus (June 1991)
B.S. in Economy and Finance with Minor in Computer ScienceSupplemental SAP America Trainings (2000-present)
CRM 2007 Web UICRM 4.0 – CRM IC WebCRM 4.0 – CRM MiddlewareCRM 3.0 – Mobile Sales and ServiceCRM On-Demand solutionSAP Internal CRM 2006s/2 and 2007 WorkshopsIntroduction to ABAP/4 Development Workbench Language
Written and Spoken English and Russian.Citizenship
Belarus citizen, Green cardAdditional Information
Hobbies include Ice Hockey, Swimming, Photography and Reading.References
Available on request.
|
