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Driven and Focused Director
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female
45 years old
Porterville, California
United States
Salary: 0 USD/Yearly
Education: bachelor's degree
Relocate: Yes
Areas of Expertise: accounting/finance, business/mgmt, medical/health
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| MY BUSINESS CONTACTS |
pdavis444 has 2 contact(s)
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12/21/2007 13:55:34 |
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| RESUME |
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PAMELA DAVIS2106 W. Nancy Ave., Porterville, CA 93257Email: pamelaannedavis@yahoo.comHome: (559) 719-7467EDUCATIONB.B.A., Finance, The University of Houston Central Campus, Houston, Texas 1986 FINANCE, BUSINESS AND HEALTHCARE MANAGEMENTOver twenty years of progressive finance business and healthcare management experience directing multiple departments, clinics, research operations, and marketing programs within state, academic and research institutions, non-profit, ambulatory care centers, specialty physician group practices, and various other healthcare organizations. Strong qualifications in decision support, strategic management, continuous quality improvement, consulting, medical staff/faculty credentialing, the charge capture and reconciliation processes, financial management, personnel management, clinical practice analyses, certificate of need process, performance improvement, JCAHO compliance and accreditation, working with regulatory agencies, and the development of policy and procedures to improve operations. A dedicated and dynamic leader, negotiator, and problem solver who possesses the drive to surpass goals. RELEVANT EXPERIENCE AND ACCOMPLISHMENTS Healthcare Administration, Leadership, Operations and Financial Management—Fast-track advancement through progressively responsible positions in business and healthcare administration operations. A key member of multiple planning committees which developed new programs that set the direction for an accelerated improvement in revenues, resulting in improved margin targets and overall operating expenses.§ Accomplished Administrator, Director, and Chief Business Officer responsible for multiple ancillary and specialty departments, clinics, protocol and research areas, laboratories, and offsite healthcare centers and facilities. § Coordinates the management of critical information that supports knowledge-based decision making and operational management within the organization. § Directs, coordinates, and manages multiple clinical projects by supervising all activities of the project team(s) and vendors to ensure that project goals and objectives are achieved.§ Conducts service line analyses to include the creation and management of service line financial reports.§ Financially accountable for areas of responsibility with annual operating budgets exceeding $10 million. § Improved margin targets and increased revenues; in excess of 5 million dollars, in one clinical area.§ Directed the process for coding and charge entry which included developing and implementing the charge capture reconciliation process for professional and technical charges (and related policy and procedures), denial reporting, process improvements, and training.§ Responsible for the on-going review, approval and monitoring processes for protocol and grant management. This includes working closely with the Institutional Review Board (IRB), the Office of Protocol Research (OPR), and the Clinical Research Committee (CRC).§ Surpassed expectations by restructuring the Scheduling Services Department to become a "one-stop-shop” which eliminated patients and doctor’s staff having to telephone multiple clinical areas to schedule multiple appointments. Thus, creating a streamlined call center operation which resulted in improved patient satisfaction levels and an achievement award.§ Played a vital role in a team to launch operations to provide radiation therapy and oncology services to patients. Also, developed the research activities, and ongoing marketing efforts for this project.§ Successfully improved patient satisfaction levels for a free standing Cancer Center by outsourcing service level agreements to improve major network (IMPAC) and radiation therapy machine downtime issues (Tomo-Therapy, CT-SIM) impacting patient scheduling.§ Acted as a consultant for physician practices regarding practice trends, coding techniques, billing and practice management costs and legal agreements (employee agreements, physician buy-in/ buy-out arrangements, and stock agreements). This also includes managed care agreements, adding new payors, insurance policies, retirement plans, and other pertinent financial information. Technical/Clinical Management- Develops standardized terminology and methodologies for data throughout the organization and coordinates report production, system refinements, identifies process improvements for data collection, provides analytical expertise in reporting and data analysis, and trains end-users on systems and process improvement techniques. § Oversees the establishment and maintenance of a dashboard system, including the CyberView system.§ Coordinates collaboration with technical specialists in assessing computer application selection, testing, implementation, end-user training, and utilization as required for each project.§ Working Knowledge of Meditech HIS systems, CyberView, Microsoft Office Suite (Excel, Word, Power Point and Access), CareLink, PeopleSoft, Hyperion, IMPAC, OutlookHuman Resources/Relationship Management— Effective team oriented manager that works closely with others to establish and meet goals and objectives. Developed and authorized numerous department and institutional employee initiatives to improve operations and employee morale. This included training and improving policy and procedures. Recruited, hired and evaluated staff members over a nineteen year time period.§ Experienced in the recruitment, selection, development, and evaluation of performance for staff members.§ Built valuable working relationships with executives, board members, physicians, outside agencies/organizations, and support staff.§ Led staff to achieve performance goals and maintained the lowest turnover rates in the institution. § Ensured that all required paperwork were submitted timely and accurately during the medical staff, faculty appointment, credentialing, and promotion/tenure processes. Worked closely with numerous hospital committees to ensure that procedures were followed and approval(s) obtained.§ Successfully recruited and hired a Department Chairman during the reorganization of largest area of responsibility, as well as, numerous clinical and research faculty members from around the world.§ Contributed to the successful implementation of a Human Resources Online utilization database (HRO) with the assistance of an outsourced business. This included, but was not limited to, an online employee self-service database. This allowed employees to focus on HR strategy, design and business goals.Professional Affiliation Current Memberships—American College of Healthcare Executives (ACHE), Healthcare Financial Management Association (HFMA) CAREER HISTORY To Present Director, Decision Support Sierra View District Hospital, Porterville, CA2006-2007 Revenue Assurance Analyst Hawaiian Telcom, Honolulu, HI2005-2006 Healthcare Consultant Self Employed, Honolulu, HI, Round Rock, TX & Houston, TX2005 Manager, Satellite Operations Scott & White Memorial Hospital System, Temple, TX1999-2004 Department Administrator The University of Texas UT MD Anderson Cancer Center, Houston, TX1994-1999 The Methodist Healthcare System, Houston, TX1997-99 Manager, Scheduling Services1996-97 Supervisor, Scheduling Services1995-96 Supervisor, Surgery Services1994-95 Technical Specialist III Purchasing Services 1986-1994 The Texas Medical Center1994 Director, Financial Planning1991-94 Director, Purchasing1990-91 Director, Parking Services1988-90 Senior Financial Analyst, Financial Planning1987-88 Financial Analyst, Accounting Department
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