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Brian K Davis 850 Harvest Time Ln #71 Houston, Texas 77060 Phone: (832) 888-0022 Email: bdavis9174@yahoo.com OBJECTIVE: A Customer Service position in a progressive organization that offers opportunities for advancement. EDUCATION2005 Texas Mortgage Loan Officer License 1986 National Education Center, Houston TX, Electronic Technology 1984 Alan B Shepard H. S. Palos Heights, IL EMPLOYMENT 2005-Present Customer Billing Senior Associate, Ikon Office Solutions, Houston, TX Explanation of invoices and customer charges. Assisted the CIT department with training of new associates. New contract set up into SAP and Oracle systems Inside sales of copier services and supplies to new and current customers. Troubleshooting service issues relating to copier functions. Obtained 99.4 % average quality monitors, 100 calls daily average 3.5 minutes per call. 2003- 2004 Workforce Management Associate, Hewitt Associates, Woodlands, TX Advised employees on HR policies and procedures. Addressed issues relating to payroll and direct deposit request from employees. Assisted with updating employee records regarding promotions, and personal data changes. Record keeping of time cards for all employees within 10 nursing departments. Assisted the HR department with onboard process for new employee orientation. 2001-2003 Customer Service Representative, Reliant Retail Services, Houston, TX Obtained 98.79 % quality rating on consistent monthly basis. Average talk time 4.6 minutes per call, 100 % of department goal 5 minutes per call. Assisted customers with billing questions, payment arrangements, and collections. Assisted with training of new employees in training gate systems. Provided assistance to team members with escalated issues and resolution Night shift assistant team lead 1999-2001 Financial Services Representative, Verizon Wireless, Houston, TX Sales of cellular services to new and current subscribers. Provided assistance with explanation of billing charges. Rate plan analysis to determine the best cellular rates.
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