Michael Thompson

Senior Operations Professional

Accomplished, effective leader and manager with 20+ years command and control experience in military and corporate environments, including providing communications services to oil and gas installations on and off shore. Exceptional supervisory and interpersonal abilities coupled with strong analytical, planning, and execution skills. Experienced in managing change and fostering positive teamwork. Customer focused, an effective communicator who performs well in fast-paced, high stress environments. Develops, validates, and disseminates global policy; establishes clear and concise standards to ensure attainment of objectives.

PROFESSIONAL ACCOMPLISHMENTS

Created a new Service Quality Division. Identified the need for a Service Quality Division to effectively address customer problems and concerns. Wrote charter and created organizational structure. Developed policies and procedures for standardization and enforcement; procedures created for internal and external customers. Created a Global Rig Maintenance Program and assigned seasoned regional technicians to travel to each rig and perform standard maintenance to ensure 100 percent uptime was maintained. Result: Service Quality improved by 75% internally and 50% externally. Personnel developed better understanding of expected performance levels.

Provided oversight for the Network Operations Center. Developed new escalation procedures globally. Designed a dissemination plan for decentralized execution in the event of an emergency. Provided customers information on rig uptime performance. Directly interfaced with customers and provided reassurance that any issues or problems would be corrected in a timely manner. Result: Customer satisfaction levels reached an all time high. The Network Operations Center produced ongoing positive customer interface; consistently delivering on guarantee of 99.5% uptime rate.

Developed and implemented communication installation Project Rollout Plans for ENSCO and NOBLE oil and gas companies with only a four week lead time. Coordinated with internal sales personnel and with customers’ IT divisions to develop plans for installations in the Gulf of Mexico. Reviewed service level agreements; consulted with purchasing and logistics to ensure equipment availability as well as with specialized technical personnel to ensure that equipment was appropriate for the region. Scheduled delivery to meet project timelines. Carried out simultaneous projects carried out for Rowan, Songa, and Transocean. Installations conducted in Scotland, Singapore, Saudi Arabia, Qatar, Australia, Nigeria, and Central and South America. Result: Plans were reviewed internally to ensure viability. Plan finalized and presented, then approved by each company.

Orchestrated the complex task of implementing the Project Rollout Plans. Prioritized work schedule to ensure efficiency and optimize personnel utilization. Inventoried equipment to ensure accountability. Hand-picked personnel from diverse locations based on levels of expertise; formed teams and ensured proper personnel training. Scheduled travel to and from the rigs and provided documentation and individual installation equipment for all personnel. Prepared and submitted monthly reports to verify OSHA compliance. Result: Communications equipment was successfully installed on over 40 offshore rigs. Met an extremely aggressive time line despite three hurricanes in the region.

Developed and implemented a company policy for implementation in the event of hurricanes or other natural disasters. Developed a company-wide notification procedure to ensure safety of personnel and their families. Created a database with all employee contact information and evacuation plans. Secured hotel rooms for employees that could not get out of harms way. Implemented a call in system to a central location in the Network Operations Center for notification when employees had reached their destinations. Secured transport vehicles to move high value equipment to safe areas. Result: Employees appreciated company’s efforts to ensure their safety and that of their families.

Created and implemented a quarterly and annual recognition program to recognize superior achievement. Determined need to improve morale and spark a competitive spirit. Personnel were nominated by their supervisors to compete for the quarterly award. Nominees were compiled in three categories and a board was convened to evaluate the personnel and their nomination packages. Winners for each category went on to compete for annual awards. Winners at both levels were honored at a formal awards ceremony. Result: Promoted healthy competition among personnel and provided excellent motivational tool. Productivity increased, morale increased and mutual respect increased.

Developed a mentorship program to share knowledge and wisdom of Senior Noncommissioned Officers with junior personnel. Created template with the appropriate subject matter for three day seminar; separated material for junior employees, junior level managers, and upper level managers. Solicited volunteer subject matter experts to teach at each level. Result: Employees at all levels reported program to be rewarding and enlightening, providing them encouragement to continue on their path. Morale of both employees and the instructors was high.

Associate of Arts, Air and Space Operations Technology, Maxwell AFB, Alabama 2003

Aerospace Management Certificate, Sheppard AFB, Texas 1993

Senior Non-Commissioned Officer Academy, Maxwell AFB, Alabama 2000

Non-Commissioned Officer Academy, Norton AFB, California 1992

Non-Commissioned Officer Leadership School, Luke AFB, Arizona 1985