The exclusive lender for the nation's largest automotive finance franchise company is currently seeking a Branch Finance Assistant for our Marietta, GA office. If you have previous loan processing, lending, a Bachelor's with customer service experience and can work some nights and Saturdays please apply! We offer a great starting hourly rate and an extensive benefits package including: PPO health & dental with great rates, company paid vision coverage when part of our health plan, company paid term life insurance, company paid short & long term disability, excellent matching 401k plan, excellent paid time off plan and more! KEY RESPONSIBILITIES Administration
Evaluate the creditworthiness of each customer presented to you for loan approval. Key factors are the data on the application, the credit report, the budget, the supportive documents and the personal interview.
Monitor the CNAC files to ensure that all lending guidelines are met and ensure that all documents are signed and accounted for.
Ensure that adverse action letters are being mailed to all customers whose loan applications are rejected or conditioned.
Maintain and validate proof of insurance on each account on an ongoing basis.
Document all collection activity.
Know and use computer modules, reports and procedures.
Know and use the computer reports and management boards
Ensure that all forms/letters are sent out as requested by the state in regards to all accounts that are in the process of charge off or have been charged off.
Understand what is expected in the Compliance Audits to insure the dealership is always in compliance as set for the by state laws, banking regulations and company’s internal audit process.
Assist in seeing that insurance claims are resolved to their conclusion.
Assist in collecting and tracking loan stipulations
Understand the deal structure model and structure loans to fit the goals and expectations set forth by the company.
During the underwriting of a loan, review all loan application documents and ensure all data has been captured and verified.
Document all approved loans and ensure that loan conditions are being met. Customer Service
Make all customers feel welcome in person and on the phone.
Focus on the customer by asking questions, listening and determining solutions to problems.
Understand the objective of establishing or re-establishing customer credit.
Clearly explain this objective to the customer and how CNAC can help the customer accomplish it.
Review any loan approved to ensure it meet’s the company’s expectations.
Conduct and ensure that all loan closing are performed as expected by the company. Operations
Verify and update all customer information from customer statement.
Fully utilize the A.R.E. underwriting module and ensure that the data is correct and that follow up is completed on items requested.
Follow all local, state and federal laws pertaining to loan verifications and collections of delinquent payments.
Conduct personal interviews with customers and work to resolve any past due amounts.
Handle all CNAC customers’ situations and work to satisfy the desired expectation.
Track and monitor Loan DIP and MDIP accounts.
Work to promote the long-term success of each account and the overall lot portfolios when handling customer issues and complaints.
Answer telephone and refer account inquires to appropriate parties.
Assist in taking payments and complete required cash reconciliation procedures.
Assists in verification of applications as requested by the Branch Finance Manager, Collection Manager or Zone Underwriter.
Updates and maintains customer current information (address, phone number, insurance, status in computer records). Collections:
Handle all CNAC customers’ situations and work to satisfy the desired expectation.
Track and Monitor Loan DIP and MDIP accounts.
Work to promote the long-term success of each account and the overall lot portfolios when handling customer issues and complaints.
Contact delinquent customers by phone, or in person, to arrange payment
Locate assigned delinquent customers with unknown addresses or phone numbers and advise the Collection Manager of account status to determine course of action.
Document in the notes all customer contacts or attempted contacts.
Assist in tracking the status of all accounts that are assigned out for repossession.
Monitor the accounts that have been pre-paid either based on insurance claims or settlements. Take appropriate action on these accounts.
Review the CNAC portfolio to identify all customers with low balance and good pay histories to solicit for repeat business. All identified customers should be submitted to the location’s Managing Partner for follow up.

Compensation: Hourly rate commensurate with experience.