CHIEF OPERATING OFFICER / GENERAL MANAGER / EXECUTIVE DIRECTOR

Offering an unique mix of experience in nonprofit and corporate organizations with expertise in team leadership; P&L management; training; strategic planning; marketing; defining systems & processes

EXPERTISE

· Organizational & Business Unit Leadership · Budget / P&L Management & Controls

· Systems / Process Reengineering · Internal & External Communications

· Strategic Analysis & Planning · Staff Training / Development

· Advertising & Promotional Marketing · Strategic Partnership Development

CAREER ACCOMPLISHMENTS

Ø Led, coached and encouraged 15 department managers with oversight for 150-200 employees for a $7 Million nonprofit conference center where I implemented process and cost controls that generated $80,000 in savings vs. the prior year

Ø Analyzed sales contracts and customer service processes then redefined contracts and service processes. RESULTS:

o Improved sales department productivity and

o Increased customer service satisfaction ratings

Ø Coached, trained and encouraged managers to establish departmental "training checklists" and "performance standards". RESULTS:

o Reduced staff training time

o Ensured consistent service performance and

o Guest satisfaction ratings improved

Ø Analyzed and redefined internal and external communication standards. RESULT: Better communication produced improved customer service ratings.

Ø Developed / executed a Strategic Plan that improved services and process efficiencies.

Ø Created strategic partnerships to provide vital customer services for a limited service hotel. RESULT: increased monthly meetings revenues; no cost to the client property.

Ø Devised and implemented an internal training program for new employees which evolved into a client training program. RESULT: Training time for new clients was substantially reduced

Ø Instrumental in development of business plans to launch the new company.

Ø Presented clients with a new marketing program that enabled them to build customer loyalty and boost sales. RESULT: Referrals increased by 20 percent

Ø Supervised installation of additional T-1 data and voice lines through the IT Manager and the installation of a Direct-Inbound-Dialing (DID) telephone system. Result: Gave customers quicker access to department managers and streamlined front office efficiencies through reduced call volume.

Ø Supervised construction progress and authorized change-orders for renovations and the expansion of conference facilities for a $7 Million nonprofit organization. Ø Developed / implemented a W.A.V.E. vision for customer service staff so our guests felt Welcomed, Accepted, Valued and Encouraged. RESULT: Contributed to improved service ratings.

Ø Reengineered budgets, research studies, sales presentations, sales target accounts, and the media kit to launch a new business magazine RESULT: Revenues increased 30% the 1^st year and grew revenues by 100% the 2nd year

_______________________________________________________________________________________________________________________________ RECOGNIZED KNOWN FOR

• Team Leader & Encourager • Analytical • Strategic Thinker • Superior Executer • Self Motivated

• Relationship Builder • Solutions Driven • Detail Oriented • Integrity • Change Agent

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EXECUTIVE EXPERIENCE

Dynamic Marketing Group, Saddle Brook, NJ July 2002–Feb 2005

Triple Point Technology, Westport, CT June 2000–June 2002

In-Touch Media, White Plains, NY July 1995–June 2000

Vice President New Media Sales

NORWEST Mortgage Corp., Westchester County, NY June 1993–June 1995

Business Tokyo Magazine, New York, NY Jan.1991-June 1993

Advertising Sales & Marketing Director

Sheraton Hotel Corporation, New York, NY Jan. 1983–Dec. 1987

Convention Sales Manager - Sheraton Centre, 1,850 convention hotel in NYC

Convention Service Manager - Sheraton Centre Hotel, NYC

Marriott Corporation, New York, NY and Alexandria, VA Jan. 1980–Dec. 1982

EDUCATION / TRAINING

• Cornell University - School of Hotel Administration - B. S., Business Administration, 1979
• Villanova University, Certificate Program in Principles of Project Management, 2002
• XEROX PSSIII Sales Training
• Proficient in Microsoft Office Products
• AmeriCares HomeFront – Volunteer 1995-1996 , Volunteer District Chair 1997–2001
• NYS Property, Casualty & Health Insurance Licensed, 1994- 2005