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JOSEPH M. DEBOO 413 Travelaire Avenue Naperville, IL 60565 (630) 778-1889 (630) 806-9306 Cell Phone jdeboo01@wideopenwest.com A results oriented professional with a proven track record in sales and management. Over 20 years experience in customer service. Knowledgeable in strategies for marketing, selling services and products. Adept at achieving strong customer relationships and satisfaction. A team player who can meet or exceed goals with a minimum of supervision. EXPERIENCE: Belt Outlet, Plainfield, IL 2005 to Present Customer Service Specialist Achieved recognition for cutting costs by eliminating a step when applying postage. Regularly involved in warehouse operations by checking in shipment and making it part of existing inventory. Responsible for inventory control and making sure that products are full by pulling overstock forward to be sold consequently depleting excess product. Assist in packaging and shipping customer orders as well as taking orders over the phone including finding solutions for customers when needed. Sprint PCS, Bolingbrook, IL 2001 to 2004 Senior Customer Specialist Achieved call center Peak Performance Award and Customer Satisfaction Award in 2003 and 2004. Consistently met or exceeded call center standards. A member of the top 5% of sales team, was responsible for 50% of obtained revenue. Provided assistance to approximately 400 customers weekly with questions or complaints about their account status. Daily, assisted approximately 80 customers in activating new accounts, making equipment changes or adopting new billing plans. McDonald Corporation, Naperville, IL 1997 to 2001 Shift Coordinator Received "Employee of the Month Award" for generating additional revenue thru the sale of promotional food items. Requested by executive staff to participate in management training program. TCF Bank, Naperville, IL 1999 to 2000 Personal Account Representative Earned bonuses for obtaining new savings accounts and certificates of deposit from customers. Daily, serviced approximately 40 clients all customer service functions. Lisle High School, Lisle, IL 1995 to 1997 Personal Student Aide Supervised and tutored special education students. Reported accomplishments and behavioral problems to department head. Prepared special needs students for integration with other students in established curriculums. Foot Locker, Chicago, IL 1993 to 1995 Assistant Store Manager Managed all phases of retail store sports equipment operation. Improved sales volume by 5% during second year as assistant store manager. COMMUNITY INVOLVEMENT: Certified Massage Therapist for Body/Image Massage Therapy 1989 to Present Served as a training assistant for Naperville North Swim Team and Sports Performance Volleyball Inc. Volunteered at major sporting events to provide post event therapy to help athletes maintain a peak level of performance and speed up the rehabilitation process. Tutored mothers on infant care for the Batavia Park District. This is a part time endeavor that allows me to participate in an area of interest. EDUCATION: Bachelor of Arts, Illinois Benedictine University, Lisle, IL Education
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