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Janelle Wade400 E 33rd Street Apt 1603Chicago, Illinois 60616 Educational Background University of Phoenix, OnlineMaster of Business, Attending DePaul University, Chicago, IllinoisBachelor of Science, Marketing, 2004 Professional AssociationsILASFAA Member 2006- Current MASFAA Member 2007-2008ILASFAA Program Committee 2007- Current Professional Profile - Counsels and advises students in higher education
- Developed fundraising event for ILASFAA 2008 Conference, Enos Elementary School
- Excellent interaction, communication and presentation skills
- Proficient in Microsoft Office XP (Word, Excel, Access, PowerPoint, and Outlook), Vantive, PeopleSoft, CAMS, Banner, Photoshop, SIS, GroupWise and Novell
- Committed and dedicated to ensuring time schedules and deadlines are met
- Activities include fundraising and professional writing
Career Experience Illinois Institute of Technology, Chicago, IllinoisAssistant Director of Graduate Financial Aid, OperationsSeptember 2007 – Current - Develops outreach programs for current and prospective students in coordination with Undergraduate admissions and Chicago Public Schools
- Perform analysis of budget performance, report on risk areas and assist in the identification of actions to be implemented to accomplish budget objectives using SunGard’s Banner Finance
- Manages departments budget of $500,000 approving all expenditures
- Supervises support staff, including recruiting, interviewing, hiring, training, and discipline
- Responsible for input and improvement of the financial aid website
- Prepares Title IV documents and reports for audits
- Gives several presentation throughout the year
- Reviews travel, procurement card purchases, and the accuracy of complex financial documentations
- Management includes contract negotiation and vendor liaison for department
- Restructured the office to accomplish the goals of the toll free number
- Completed all verification for 30% FAFSA selected by government
- Primary liaison with the University's financial aid office and Graduate admissions
- Request and reconciles Pell, ACG, and SMART through EDExpress and EDConnect
- Checks student MAP eligibility in MAPNet
- Awards State and Federal Grants based on need
- Developed tracking and indexing processing using Banner Xtender Solutions to create a paperless environment
- Awards students scholarships using Recruitment PLUS report
- Provides financial aid counseling to prospective and current students Selected to attend Leadership Development Retreat 2008
University of Illinois at Chicago, Chicago, IllinoisFinancial Aid AdministratorFebruary 2006 – September 2007 - Counsels prospective and current students/families regarding the availability of financial aid resources, eligibility requirements, and the application process
- Verifies information entered on FAFSA against tax returns and w2s
- Makes professional judgments based on Title IV guidelines
- Accountable for the reconciliation of departmental and agency scholarships
- Processes PLUS applications
- Remains current on federal and state regulations
- Assists in devising a financial aid package for each student based on eligibility
- Presents New Student, Transfer, and Parent Orientations in small and large groups
- Creates reports for daily phone contacts of current and prospective students, and answers all email inquires
- Indexes award letters, tracking documents, and various other documents
- Maintains student confidentiality under FERPA
- Developed, organized and implemented the First Annual Lunch for a Cause as an office event to raise money for charities under SECA guidelines in 2006
- Recruited and delegated responsibilities to a committee of four
- Acted as liaison with office staff regarding event and sponsors
- Secured donations for raffle prizes and arranged guest speakers
Teletech/Nextel, Hampton, Virginia Customer Care Representative April 2002 - February 2003 - Developed and implemented Quality Assurance training
- Organized several competitions between team members to maintain office morale
- Planned, organized, and executed two major office functions
- Earned several Top Performer awards for outstanding service in a call center
- Motivated team members to work productively and perform to their highest potential
- Created presentations and information packets
- Resolved billing and technical concerns through step by step problem solving instructions
DePaul University, Chicago, Illinois January 2000- January 2002Admission Communication Clerk - Completed mass mailings of decision letters and application status with mail merge
- Developed a rapport with admission counselors and other University departments
- Reviewed and corrected applications
Admission Services Clerk - Keyed and verified application info entered on PeopleSoft system
- Maintained documents, files, and application fees for processing
- Processed and mailed letters pertaining to application status
Payment Center Cashier - Reimbursed petty cash to employees and cashed checks
- Resolved several tuition account concerns, and compiled daily reports
- Balanced daily cash payments and prepared bank deposits
- Recorded and reported daily cash receipts of the University
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