JISELO ERNANI R. LAPUZ Lot 15 Block 31 Barnabas St. Annex 35, Better Living Subdivision, Parañaque City Contact nos. (+63) 9224196034 Email address – ernanilapuz29@yahoo.com

OBJECTIVE:

· Obtain a position where I can maximize my management skills, training experience and enables me to make a positive contribution.

· Customer service management where my experience can be utilized to improve customer satisfaction.

· To be able to enhance my capabilities in my interested fields and use my analytical skills, ability to communicate ideas, commitment to perform quality work and gain exposure and experience.

PERSONAL INFORMATION:

· Date of Birth: October 21, 1978

· Place of Birth: Makati City, Philippines · Citizenship: Filipino

· Civil Status: Single

PERSONAL QUALIFICATIONS:

· A customer service and goal oriented person with sense of responsibility.

· Organized and puts attention to details.

· With Good communication skills and capable of dealing with different people in a stressful situations in a pleasant and courteous manner.

· Hardworking and eager to learn new things. Accepts direction easily and willing to invest time and effort to complete a certain task.

· Substantial experience and outstanding skills as a Butler with 1 year experience in Pan Pacific Hotel Manila.

· Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

· Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

COMPUTER SKILLS:

· Microsoft Office 2000

· Microsoft Excel

· PowerPoint

· Adobe Photoshop 5.0

· Fidelio

· HTML

· Web Based- Application: Internet

EMPLOYEMENT:

· May 11, 2007 – Present Customer Service Representative, Sutherland Global Services

· December 16, 2006 – January 22, 2007On call Room attendant, Edsa Shangri-la Hotel Hotel Pro Agency Duties include maintaining the cleanliness of guest rooms. Replenishments of amenities and mini bar items consumed as well as posting it.

· May 10, 2005 – May 21, 2006Butler, Pan Pacific Hotel Manila First priority Manpower Inc.

Responsible for maintaining guest room’s cleanliness and replenishments of amenities and mini bar items consumed as well as posting it. Doing turndown service including special turndown on VIP’s and Guests Request duties in where giving all necessary service to the guest or whatever request they may have. Doing Room service for private dining.

EDUCATION: San Juan de Dios College 1998 – 2003

Bachelor of Science in Medical Technology

REFERENCE:

· Jonald Lazaro

Butler, Burj Al Arab 00971507140084

· Romeo Quirino

Hotel Supervisor, Pan Pacific Hotel Manila 5288781 / 09196587447

· John Timothy Limoanco

Assistant Program Manager, Sutherland Global Services 63-9285027636