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Customer Service Specialist
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female
50 years old
Dallas, Texas
United States
Salary: 35000 USD/Yearly
Education: bachelor's degree
Relocate: Yes
Areas of Expertise:
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| MY BUSINESS CONTACTS |
ericlindahr has 1 contact(s)
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| MY DETAILS |
| LAST LOGIN: |
05/23/2007 10:02:42 |
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| RESUME |
Linda Smithson12905 Holbrook DriveFarmers Branch TX (972) 869-9941 or (214) 682-0661ericlindahr@sbcglobal.net ObjectiveA challenging and responsible position in which my excellent customer service and leadership skills can be used to contribute to my company’s office or call center operations Summary of Skills - Mature and self-confident with ability to work under pressure
- Developed ability to prioritize work with attention to detail
- Ability to develop rapport and excellent working relationships with people of diverse backgrounds and cultures
- Strong communication and customer relations skills
- Delegate responsibilities to other employees to meet employers needs and expectations
- Proven ability to identify and implement improvements to work with managers and supervisors streamline processes and increase efficiency and productivity
- Excellent computer skills; proficient with Microsoft Office, and able to learn proprietary systems/applications quickly and easily.
Education/Certifications/TrainingTechnician Training-Received certification in Smiths Detection, Itemiser, and EGIS II units, Siemens Maintenance Services, 2005Ozark Bible Institute, Neosho, MOBachelor of Science, Elementary Education 1986 Work Experience Call Center Lead/ Technical Support AgentSiemens Maintenance Services, Irving, TexasNovember 2003 to Present - First call center associate hired for inception of TSA Response Center call center for Siemens Maintenance Services
- Assist the Supervisor in day-to-day over seeing of a team of Associates. Initially a team of 5 to later many as 10.
- Fill in for the Supervisor during their absence.
- Provided On-The-Job (OJT) training to newly hired Associates and provided one-on-one feedback to improve Associate performance deficiencies.
- Serve as call center processes subject matter expert, and served as the escalation point in resolving customer complaints and/or complex issues.
- Answer high volume of calls that require troubleshooting and over the phone repair of airport security equipment
- Consistently in the top percentile in “phone fixes” for the tech agents in the call center
- Act a primary liaison between customers and management in areas of procurement and quality assurance
Sales Experience MCI –Trained for inbound customer service and led the whole floor in sales my first week out on the floor.Temporary work - with other call centers marketing their telephone services. Known for my ability to gain a new customer’s confidence and business within one phone call. Volunteer ExperienceDivision of Foreign Mission, Assemblies of God, Nigeria, West Africa1987-2002 - Lived in Nigeria, West Africa with my husband where I trained public school teachers in various teaching techniques to maximize the learning experiences for the children of Africa
- Performed book-keeping/accounting duties, made travel arrangements, coordinated meetings with various organizations and churches
- Assisted in establishing Evangel Theological Seminary which grants Masters Degrees in Theology
Faith Christian Academy, Denton, Texas1979 - Supervised and taught grades 1-4 in areas of Mathematics, Science, and Language Arts
Ozark Bible Institute, Neosho, Missouri1986Men’s Dormitory Supervisor - Monitored program participants in the evening and overnight
- Responsible for enforcing program policies and responding to medical and non-medical emergencies.
Excellent References provided at your request
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