10613 Silver Creek Drive

Pensacola, FL 32506

Home: (850) 453-1816

Cell: (504) 912-2293

elizehlersstultz@aol.com

Sr. Administrative Assistant with 20 years of general office support experience, including a background serving in an Office Manager capacity for up to 16 staff

· 6 years of experience serving as an Office Manager for up to 16 staff

· Experienced at making travel arrangements and maintaining a $1M travel budget

· Highly proficient at managing high call volumes and related data entry

· Expert at maintaining a calendar for up to 3 staff

· Highly skilled at providing superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems

· Trained in providing world-class customer service

· Experienced at edited technical manuals and instructions

· Possess effective communications skills, and work well with others at all levels

· 3-years experience in hosting 2-week upper level conference for 90 senior personnel 3 times a year which included advance mailing to ensuring travel payment was made in a timely manner.

· Proficient in MS Office including Excel.

Systems Integrations & Management (New Orleans, LA) Mar 06 - Aug 06

· Laid off due to Hurricane Katrina Aug 05 - Mar 06

Systems Engineering & Security (New Orleans, LA) Aug 03 - Aug 05

Customer Service/Technical Support Provider

A government contractor employing 800 personnel

· Provided technical assistance to customers world-wide on 5 different government computer programs

· Managed an average of 300 calls, 100 emails and 30 voice mails call back per week. .

· Provided superior customer service assisting customer with technical issues with 5 military programs from customer setup to data entry. Providing a highly detailed assistance to customer is one reason System Engineering and Security received a 1-year extension on their government contract.

· Recognized as Customer Service Engineer of the Month in October 2004 for research, developing, training and implementing a new customer service program for local facilities work orders. This streamlined work orders requirement for the facility.

U.S. Navy 1986 - 2003

Administrative Clerk/Program Manager

· Administrative Assistant for mid-level and senior executives for 27 years in the military.

· Acted as an Office Manager in a variety of administration departments of up to 6 personnel supporting for a mid-level executive in the military.

· Performed various administrative duties, including maintaining a calendar, answering phones, greeting clients, ordering supplies, filing, faxing, etc.

· Managed classified material; including updating classified document, proper storage, documentation of receipt or destruction per government guidelines.

· Made travel arrangements for senior staff members, to include maintaining a $1M travel budget

· Managed government travel credit card program by activating and deactivating as need travel charge card for travel and monitoring monthly charges, payments and delinquencies reports for 250 accounts. Managed security clearance program by verifying government clearance requirements, assisted members in processing security clearance applications, forward to Office of Personal Management for background investigation for 280 personnel. Key person in facility security by granting or remove access codes to building and edited and smoothed up to 1200 personal evaluations per year for senior and junior personnel.

· Edited technical manuals and instructions

· Received numerous personal military award and letters of commendation outstanding administration and customer service throughout military career.

Completed 26 credits toward a degree in Associate degree in paralegalism, Kaplan College (Boca Raton, LA)