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Senior IT Professional
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male
48 years old
Minneapolis, Minnesota
United States
Salary: 122000 USD/Yearly
Education: associated degree
Relocate: No
Areas of Expertise: business/mgmt, internet/Software/, legal/paralegal
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dwkrall has 2 contact(s)
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06/29/2009 08:39:51 |
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DOUGLAS W. KRALL 5657 21st Avenue South ¨ Minneapolis, MN 55417 Home: (612) 724-7427 ¨ Mobile: (612) 599-2501 ¨ dwkrall@msn.com CAREER SUMMARY I am a successful IT leader with who thrives on directing technical and production organizations in a fast paced customer driven services environment. My duties have included budgeting and forecasting, capacity planning and infrastructure direction. I emphasize a strong focus on quality and customer satisfaction in my organizations. PROFESSIONAL EXPERIENCE MERRILL CORPORATION –St. Paul, MN (2005-March 2007) Director of Operations Provider leadership and direction for the Litigation Support Operations team in delivering Electronic Document Discovery and Repository Hosting services for the nations top law firms and Fortune 500 companies. · Successfully led the transition of the production operations from our Cleveland to St. Paul facility.· Built and trained an entirely new production staff while maintaining service to our customer base and setting division financial performance records for revenue and profitability.· Participated in the development of system requirements, testing an implementation of EDD software releases. DATA RECOGNITION CORPORATION –Maple Grove, MN (2002-2005) Director of Information Systems Led the Application Development teams supporting the Surveys and Laser Images Divisions. Member of the IT Leadership team responsible for setting technical direction for the company. Provide sales support, project design and resource estimating for client proposals. Lead major infrastructure upgrades to support business growth.· Implemented new MS .NET WEB Survey delivery platform deployed on a load balanced IIS WEB server cluster to replace legacy stand alone WEB Server environment.· Developed and deployed a WEB based Comment / Translation System.· Implemented a new document composition system and print delivery platform. NCS PEARSON -Edina, MN (1994-2001)Director of Technical Operations Led the Application Development, Data Center and Network Support teams in the delivery of complex data collection and data management services for Fortune 1000 clients. Provided the leadership for continuously improving quality, productivity and customer satisfaction.· Developed a five year technology plan for systems and personnel.· Provided ongoing employee development for a staff of 20 technical professionals · Ensured all systems were Y2K compliant and performed according to customer requirements.· Planned, forecasted and managed $2.5MM department budget.· Provided project definition, workflow design and resource estimating for client proposals. Director of Operations Provided leadership and direction for Receiving, Scanning, Data Entry, Letter Shop, Data Center and Purchasing to provide timely, cost-effective and accurate delivery of survey processing services. Led process improvement teams in redefining operational procedures adding measurements and accountability. · Managed a fluctuating team of 50-150 permanent and temporary associates.· Planned, forecasted and managed department budget in excess of $4.8MM. · Established an on-time delivery performance benchmark of 99%. · Led major upgrades to operational infrastructure that included IBM Mainframe, DEC Alpha and Compaq file servers, replaced data entry and scanning systems and added letter shop capacity.· Established data entry and image processing capabilities in NCS's Mexico City facility. Manager, Planning and Control Created new department responsible for developing a scheduling system and defining performance benchmarks for each functional area. Led the daily production meeting and represented Operations in proposal development meetings.· Consolidated individual project schedules into a Master Production Schedule.· Developed workload and capacity planning models.· Established standard performance reporting metrics.· Created standard costing models at the task level. BUSINESS INCENTIVES, INC. - Edina, MN (1989-1994)Director, Client Information Services/Fulfillment Services Provided leadership and direction for the implementation of cash and product fulfillment programs for Fortune 500 clients. Integrated TQM practices into departmental procedures to increase productivity improve quality and ensure customer satisfaction. · Led a team of 40-50 project managers, programmers and administrative associates.· Led the migration of the fulfillment applications to Natural / Adabas relational database.· Planned, forecasted and managed $2.4MM department budget.· Managed vendor relationships and set quality standards. Manager, Client Information Services Product Development Researched, designed and developed products and services for our CIS Marketing department.· Developed an on-line quote/pricing system for use by CIS Marketing personnel.· Developed standard Interactive Voice Response (IVR) product offerings.· Conducted new Account Executive orientation US AIR FORCE (1980-1989)Programmer/Analyst · Developed and maintained systems and application software on the Joint Surveillance System. · Designed, coded and implemented applications in support of office automation. · Performed systems integration testing and data transfer analysis on OTH-B Radar systems. Computer Operations · Supervised, scheduled and trained operators on day, swing and mid shifts. · Established input/output control procedures and compiled and evaluated system performance data.· Developed a tape rehabilitation program that greatly reduced replacement tape cost.· Analyzed new computer requirements and assisted in the budget preparation. EDUCATION & PROFESSIONAL DEVELOPMENTAAS Data Processing, Community College of the Air Force, 1988SANS Institute – Information Security, February 20052003 Management Conference, June 2003ISO 9001 Internal Quality Auditor Training, February 1998Software Project Management Training, January 1997
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