Angelo Capuozzo245 SW 42nd Street, Cape Coral, Fl 33914 · cell 516-449-2002·acapuozz@yahoo.com As a Certified Document Imaging Architect (CDIA) and equipped with a proven track record in operation and developing and implementing process improvements to increase efficiency and productivity while reducing headcount and operating expenses, I am writing to pique your interest in my qualifications for an operations or information services management role within the document management field, in your respected organization. I am adept in hiring, training, and motivating professional teams; preparing and administering budgets; negotiating vendor agreements; and managing customer relations. In addition, I offer a significant catalogue of achievement that I am sure will prove my ability to drive the growth and profitability of your business. Over the course of my career, I performed across a variety of industries. For instance, I have excelled as a project/implementation manager at Eclaro Consulting where I consulted on a 14-branch National Imaging project. I have been an imaging manager at DMR Consulting and at Prudential Health Care and a record manager at Audiovox. During my tenure with Chase Bank, I excelled while serving as operations/systems officer as well as assistant vice president of the microfilm services department. Most notably, I was selected to start up and manage the operations of an image management services department, where I hired, trained, and supervised multi-site staff and implemented a $2,000,000 annual operating budget. In addition, I significantly reduced expenses and headcount by revamping various operations of the organization, including: · revolving credit customer service - 600,000 savings · installment loan processing - $720,000 savings· signature card verification - $210,000 savings · student loan organization - $253,000 savings · debit card linking - $230,000 savings Confident in my ability to positively affect your business, I suggest we meet in person to discuss my qualifications in further detail. In the interim, thank you for your time and attention... Will be relocating to Tampa, Florida Angelo CapuozzoQualifications for Management: Operations or Information Services Profile With a proven track record of developing and implementing process improvements to increase efficiency and productivity while reducing staff and expenses. Adept in hiring, training, managing, and motivating teams to ensure the achievement of departmental and corporate goals. Effective communicator and leader with demonstrated abilities negotiating vendor agreements and managing customer relations. Scope of Mastery · Project Management · Contract Negotiations, · Vendor Management · Systems Installation · Training Staff · Day to Day Operations · Budget Control · Start-Up Operations Career Synopsis Auto One Insurance …………………………………………………………………………….2004-PresentProject Manager· Wrote RFI/RFP. Evaluating imaging vendors to supply software for enterprise solution. Proposal to include Content Manager, Enterprise Report Manager (COLD) , Record Manager, Business Process Management( Workflow) and services. · Selected FileNet P8 with a Kofax Ascent Capture version 7.0 front end.· Installed second Kofax Capture system in the Syracuse branch office to feed into the FileNet P8 system · Installed & configured ACIS ( Accent Capture Internet Server) for remote site· Oversee all internal imaging systems and workflow application implementations. Starting with Claims PIP area.· Intergraded third party systems with FileNet Workflow. Data was being received from one, modified & provide to the other system· Designed mailroom workflow. Trained staff on scanning hardware & software.· Converted 2.4 million images from a third party vendor to FileNet P8 system· Assisted with the Business Process redesign Robert Half Consulting…………………………………………………………………………….2004-2004Record Manager· Implement record retention policies and procedures that will incorporate both government regulations and Sarbanes' retention requirements. · Establish a senior-level Records Management Strategic Planning Group · Conducting a corporate wide records inventory. Chosen IBM Record and Content Management, with On Demand for reports. · Using Kofax Ascent Capture version 6 as a front end to the system Eclaro Consulting- ………………………………………………………………………………....2003-2004Implementation Manager· Took over Project Management when Project Manager left ARCH Insurance Company.· Implemented an Image Right imaging system in NYC (one of 14 National branches to be implemented).· Slated to head records department once all branches are implemented. · Automated the File Room for files check in/out· Trained Users in Image Right Desktop · Managed backfile conversion of all paper claims files to electronic files in Corp File Room IBM................................................................................................................................................................................. 2000-2003 Senior Software IT Specialist· Conducts customer presentations of the IBM imaging product line and responds to RFPs and RFIs for customers interested in purchasing IBM software. · Provides pre-sales support of IBM On Demand, Content Manager, and Records Management software. · Served as the image architect on major state government engagements valued at more than $1M, utilizing Kofax Ascent Capture and Captiva as a front-end. DMR Consulting......................................................................................................................................................... 1999-2000 Project/Operations Manager· Coordinated and managed multiple projects, to include project planning, budget management, vendor negotiation and administration, and implementation. · Established & managed a new corporate utility to centralize document capture functions for customers, using FileNet Panagon Capture, Adobe Capture, and Caere Ominpage OCR software as inputs to the FileNet Panagon system · Designed the layout of and authored a departmental operations manual, to include job descriptions, service-level agreements, and disaster recovery sections. Prudential Health Care............................................................................................................................................... 1997-1999 Imaging Manager•Evaluate new technologies or new ways of using existing technology in PHC. Focusing on Imaging, Workflow, Document Management & Knowledge Management •Designer & was Project Manager for new Claim (HCFA 1500& UB92) Processing System in four sites nationally •Developed RFP for Imaging & Data Capture Services. • Evaluated Document Management software (Saros, PC DOCS, Documentum & Lotus) for PHC & enterprise. Selected Documentum enterprise software•Chaired Center of Excellence for Document Management Chase Bank.................................................................................................................................................................... 1981-1997 Operations & Systems Officer · Selected to start up and manage the operations of a new image management services department, including hiring, training, and supervising multi-site personnel and administering a $2,000,000 annual budget. · FileNet was chosen as vendor using FileNet capture as the front end· A member of the Chemical Image Steering Committee, evaluating image hardware and software vendors and providing recommendations regarding possible enterprise solutions. · Developed an RFP for a disaster contingency plan for image systems. · Produced over 10,000,000 COLD pages monthly while retrieving more than 500,000 pages monthly and scanning 300,000 pages monthly · Significantly reduced expenses and headcount by revamping various organizations, including: student loan origination ($253,000), installment loan processing ($720,000), revolving credit customer service ($600,000), signature card verification ($210,000), and debit card linking ($230,000than 500,000 pages monthly and scanning 300,000 pages monthly · Invented and implemented the NANOFICHE system bank-wide, generating $125,000 in cost savings while increasing microfiche production 17%. · Instituted the first four-shift, three-day workweek to eliminate overtime and reduce expenses. · Performed a backfile conversion of more than 4,000,000 installment loan documents, credit card applications, and signature cards to image processing. · Installed an image network spanning five locations · Oversaw the daily operations of a records and microfilm services department for the bank while managing an annual budget of more than $1,000,000. Education/Certifications Certified Document Imaging Architect (CDIA)Certification: Kofax Ascent Capture Version 7 Certification: Kofax Accent Capture Internet Server Version 7Master of Science- Information Technology Association of Image and Information Management (AIIM) Certificate, Master of Information Technology Member of AIIM & ARMA
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