|
Anna Vitucci
Email: vitucci0105@yahoo.com I have developed excellent organizational, communication, & multitasking skills from various job experiences. I am very comfortable in group dynamics and functioning as a team player. I am adept at adjusting to new concepts and responsibilities per the needs of the business. I have had several management positions in the retail/customer service industry and excelled at each. Through these experiences I have developed strong interpersonal skills dealing with customers, co-workers, and members of management. I am eagerly searching for a position with long-term employment opportunities. WORK EXPERIENCE Flextronics/Solectron (Verizon Wireless Contract) 8/2006-PRESENT Virginia Beach, VA USSalary: 27,500 USD Per YearHours Per Week: 40 +Customer Service Technician- Lead CST Provide exceptional customer service and technical support in a fast paced retail environment. Additional duties include offering sales solutions that benefit the needs of the customer, handling escalated customers calmly and effectively to find a resolution, assisting service manager with daily operational duties, and providing support and training to team members as needed. Supervisor's name: Mark CapwellSupervisor's Number: 757-636-0521 CHARLESTON BEERWORKS 6/2005-7/2006 Charleston, SC USSalary: 19,400 USD Per YearHours Per Week: 50Bartender/Waitress Responsible for staff scheduling, payroll, and training. Effectively delegated assignments and responsibilities to employees and held all accountable. I have also helped with advertising and marketing.Supervisor's name: Tim MaahsSupervisor's Number: 843-452-2272 VANS (RETAIL SHOE STORE) 7/2002 - 1/2005Auburn Hills, Michigan US Salary: 23,700 USD Per YearHours Per Week: 60Assistant Store Manager As Assistant Store Manager I exceeded company customer service guidelines by ensuring all store employees focused on customer service. As a result, we received many compliments from customers and company bonuses for work exceeding their standards. Effectively delegated assignments and responsibilities to employees and held all accountable. Responsible for staff scheduling, payroll, and training. As assistant manager, I was accountable for currency, merchandise, inventory, and the company’s loss prevention standards. Supervisor's Name: Mark TurnpaughSupervisor's Phone: 248-224-3763 EDUCATION Tidewater Community College / Oakland Community CollegeVA Beach, VA / Auburn Hills, MI US Some college Coursework Completed - 5/2002 – 5/2007 30 Semester Hours Major: Business Management 3.8 GPA Relevant Coursework:Accounting, English, Psychology, Speech, History Computer Skills: Word Perfect, Office, Excel and Power Point Romeo High SchoolRomeo, MI US High School equivalent - 5/1998 Major: Business 3.2 GPA Relevant Coursework:In high school I became a certified EMT along with being on the honor roll every semester and have knowledge of medical terminology. REFERENCES Available upon Request
|
