To whom it may concern:

I have been in the CTI telephony and call center software and cellular industry over 18 years. I have done sales forecasting, GOSPA, goals, objectives, strategy, performance, analyze also TMM (track, monitor and measure. Also the funnel process/pipeline system.

I am familiar with Blue Pumpkin workforce management software. I am also familiar with the usage and why firms will use Vsheet to manage their forecasts, projects, contacts, expenses and many other tasks and projects.

Prior Duties and Responsibilities before company downsize:

By Richard Logan

To assist sales forecasting and marketing management with materials, strategies and ideas to effectively represent the company's products and to find niche markets to be able for Amcat to pursue cost effectively and excel in. Service potential, clients customers and prospects when directed by management and provide the potential client” only after a complete analysis of prospects needs” information on a solution based on those needs, using the Amcat line of contact center solutions that would fit their particular needs. Inform potential clients of other services we offer like T-1, PRI, SQL severs etc. when applicable. If there is not a fit then make an effort to still help the client find his needs and providing the best customer service possible.

Essential Functions:

1. Receives work assignments from marketing and sales manager based on current needs, of the organization or work within my particular strengths and advance my communication skill set. Cold call prospective call center clients. Service needs of existing clients.

2. Meets with appropriate sales or marketing representative to discuss needs or participates as a member of the sales and marketing team.

3. Reviews literature in the assigned marketing project, review-marketing materials used in my assignment, gather materials of competitive companies in our industry.

4. Researches, writes, develop supporting information; consult team representatives on the needs of the particular project. Presents recommendations to marketing manager or team committee.

6. May develop letters, brochures—for particular assignments.

7. Review projects as dictated by the assignment, monitor roll-out of the campaign and check with the advertising manager for review and approval.

Additional Responsibilities:

1. To be a team member and do what is required for the success of the company goals.

2. To handle a variety of assignments simultaneously under pressure.

3. Work with marketing team to compose reports containing market information to establish precedents, which may commit a sales team to a specific course of action.

Things to continue in the future:

-Communicate effectively with the customers or potential clients:

--Perform at required standards but always look for ways to perform above standards

--Represent the company image to the best of my abilities

Richard Robert Logan

Current Position is with Dobson Communications/Cellular One in Eagle River Alaska from7/2005 in Oklahoma city to a company transfer to Eagle River where I am currently employed.

OBJECTIVE: Tuesday, April 24, 2007

Continue in solution sales of software/data technology & hardware technology solutions.

To be a vital asset to a company’s future growth potential.

• EXPERIENCE

1990–1996 Results Technology/SunDial Dania Beach, FL

Sales Manager:

Lead person in CTI/ Predictive Dialer software sales 2 years running

Average 2.5 million per year

Trained people on how to increase sales abilities

Received Leadership Awards

Went to Sundial to help with start-up of new company still in business today http://www.sundial.com

1996–1999 AMCAT Technology http://www.amcat.com OKC, OK

National Sales Manager

Increased sales revenue over $3,000,000 personally by second year

Trained sales CSR’s

Headed up marketing/web development to increase sales for CTI and various types of call center solutions/predictive dialers/sold Dell workstations/various workstation pc solutions for call centers

1999–2004 DialResults: http://www.dialresults.com Mesa, AZ

Business Account technology sales:

Helped in starting new company and grossed over 2 million in predictive dialer sales first year. Sold Dell workstations and Alliance rack mount servers either raid 1 or 5 for predictive dialer solutions per specs needed.

Set up marketing efforts and web placement

Sold over 3 million in predictive dialer sales 2nd year.

2004- 6/2005 downsized/layoff AMCAT http://www.amcat.com Edmond, OK 73013

Sales of call center technology/Market Analyst:

Develop and find new customers for high tech call center solution

Analyze the market segments to develop new sales markets

Close new sales and manage any potential customer issues

Help new prospects find leasing

Listen to customer needs and align them with a solution

7/2005 to present: Dobson Cellular Oklahoma city, OK

Inbound loyalty and contract sales of wireless cell phones:

EDUCATION 1983 El Camino College Gardena, CA

AS in Research & Development Microwave Defense technology.

Graduated 2nd in class

Different sales courses and training techniques

E-course Natural selling

E-course Communication skills

E-course Solution selling

E-course Inbound/outbound selling and objection techniques

E-course Customer Centric Service

Cont: E-Course’s:

Employee Performance: Managing Difficult People

Essentials of Management: Maintaining a productive workplace

Excellence in Service: Communicating with customers

Executive Level Leadership:

Leadership and Communication

IM Training

Ingenuity Training

Leadership: delegation of duties

Managerial leadership: Creating a Vision

Motivation Skills: Empowering to increase Motivation

Decision making and problem solving

RMS front office updating

Web Direct

Excellence in Service: Dealing with upset customers

Coaching: Communicating with employees

Business Protocol & Office Etiquette

INTERESTS Backpacking, camping, hiking, mountain biking, 4 wheel jeep rock crawling

PRESENT INFORMATION E-mail urbancrawler1@gci.net

242 Bailey St. #1

Palmer, AK 99645

Cell 907-982-1635