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RANDY KENDLE 154 Mill Run Lane Saint Peters, MO 63376-7106 (636) 928-6081 randy_kendle@yahoo.com Director / Manager – IT / Operations Budgets / Metrics / Data Analysis / Databases Customer Service / Infrastructure / Help Desk / ITIL / LAN /Administration / Management / Service Delivery / Teams / Recruiting / Project Management / Planning Managed multiple large outsourced IT departments for IBM clients, McDonnell Douglas Corp., Monsanto/ Pharmacia and Boeing. Led IBM Service Delivery Center Windows and Unix teams. Increased productivity through database management, establishment of LAN’s, and e-mail communications. Directed teams in implementation of server technology, help desk support, and metrics achievement and review. -Managed Windows and Unix systems administrators at IBM, streamlining productivity -Led and reorganized outsourced IT department at Monsanto/Pharmacia, improving productivity -Developed electronic infrastructure and email gateway for Navy Tomahawk Program -Installed 4,000 desktops on time and to customer satisfaction at McDonnell Douglas Skills: Broad administrative skills. Excellent manager of teams to accomplish results. Demonstrated ability to follow through on tasks according to plans and procedures. Customer focused. Problem solver with ability to simplify complex situations. MA, Information Management, Washington University; MA Engineering Management, Washington University; BS, Electrical Engineering, Georgia Institute of Technology. Technology: ITIL certifications, MS Office, Lotus Notes, Sametime. CAREER SUMMARY Manager, Infrastructure Services, Federal Reserve Bank of St. Louis, 2007. Managed 13 technical professionals. Maintained and supported information technology infrastructure including Windows 2000 and 2003 servers, Solaris internal and external web servers, Tivoli backup/restore, Telephony, and Cisco equipment. Assured IT business continuity. Managed risk of network intrusion. Manager / Project Manager, IBM, 1993 to 2007. Provided outsourced IT management services for clients such as McDonnell Douglas, Boeing and Monsanto/Pharmacia. Led team of 20 technical staff to support Intel and Unix servers for commercial accounts. Administered e-Business web hosting. Installed 4,000 desktops. Managed NT system and other client servers. Earlier: Team Lead, MDMSC, division of McDonnell Douglas Corp.
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