Experience: Ozone Strategic Marketing Stamford, CT Revenue Management Consultant/Analyst August 2002 to Present Examined and analyzed statistical data to forecast future marketing trends. Increased RevPAR for clients in excess of 18% from previous year Gathered data on competitors and analyze prices, sales and methods of marketing and distribution through 3rd party (internet sites), GDS and proprietary websites Negotiated contracts with 3rd party distribution sites and managed inventory and pricing Worked with & managed hotels to ensure proper placement in market place/Account retention. Prepared statistical reports and graphic illustrations of findings. Directed and managed staff of 15 full-time employees. RevMAX International New York, NY Senior Client Specialist July 2000 to November 2001 Successfully executed daily operations of Account Management. Directed and managed staff of 5 full-time employees. Provided personalized service to all clients. Maintained high standards of excellence. Served as a liaison between sales and account management, in the up-setting of new products and ad hoc reports, as well as new clients. Was instrumental in testing and training of proprietary systems. Loews Hotels New York, NY Assistant to Corporate DORM January 1998 to June 2000 Compiled, analyzed and presented revenue management reports to the Corporate Director of Revenue Management and Market Planning. Successfully conversed and corresponded with customers and hotel staff, in respect to complaints and comments sent to corporate office. Maintained high standards of excellence. Contributed to all aspects of revenue management and sales and marketing training to all hotel and corporate staff. Travel involved. Aided IT department in tech support for all hotels. Assisted in managing website NBL, A Subsidiary of CitiGroup, PFS Division New York, NY Marketing Administrator December 1995 to December 1997 Coordinated all aspects of insurance pre-licensing and continuing education training. Kept students informed of training status. Served as event coordinator for all conventions on a nationwide basis. Travel involved. Created and coordinated production of printed materials for direct marketing and classes. Executed daily administrative operations. Assisted with departmental budget.
New York & Switzerland Hotel & Restaurant Management August 1993 to November 1995 8/1995 - 10/1995 Vong Restaurant New York, NY Pastry Apprentice 8/1994 - 11/1995 Essex House Hotel New York, NYGarde Manger Chef 5/1994 - 8/1994 Paramount Hotel New York, NY Assistant Room Service Mgr - Internship 8/1993 - 5/1994 Hotel Europe & Bellevue Engelberg, Switzerland Entré-Metier Education: Micro Power New York, NY MCSE Certification 2001Classes covered A+, Network +, and Microsoft Certified Systems Engineer Material International Tours New York, NY Travel Agent Certificate 1997 New York Restaurant School New York, NY Culinary Arts Diploma 1995 Schiller International University Engelberg, Switzerland Hotel Operational Management Diploma 1994 Languages Spanish Speak fluently, basic reading and writingFrench & German Basic speaking, reading and writing Vast Experience with GDS platforms: ihotelier, Trust International, SynXis, NetREZ, 3rd party sites programs: RateTiger, EzYield, ChanneDirect, and all 3rd party individual extranets. Experience with various PMS systems such as RoomKey (extensive knowledge), basic understanding of Fidelio/Opera, SMS Host, MARSHA, Galaxy, Dos HIS Proficient in Delphi; Fluent with all MS Office applications
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