KAREN GRAY 5314 Jacobs Creek Place

Haymarket, VA 20169-6150

SUMMARY OF QUALIFICATIONS

Ø Program AnalysisØ Program ManagementØ Training and DevelopmentØ MarketingØ Writing and Editing

PROFILE

Accomplished project leader with over 10 years’ proven track record of consistently exceeding customer expectations; defining and improving organizational mission and practices while promoting products and services; researching, writing, and editing substantive, creative documents in direct support of project objectives; developing and delivering effective training programs to motivate target audiences, utilizing expertise in:

Ø Analyzing operations, resulting in improved process and productØ Managing projects collaboratively to achieve optimal resultsØ Rendering complex subject matter accessible verbally and in print Ø Coaching customers to produce their best work

ACHIEVEMENTS AND EXPERIENCE

L-3 Communications 2006 – present

WRITER/EDITOR III, TRAINING SPECIALIST

Ø Supported top technical specialists to design and develop one of the most capable Internet exploitation systems to assist the Nation’s intelligence community. The Project featured the integration of cutting-edge technologies accessed by a diverse user community while providing historic and real-time analytic capabilities.

Ø MAJOR CONTRIBUTIONS

Ø Launched the Project’s Training Program; co-authored and edited the Training Plan, generating the customer’s follow-on order of two extra modules and additional revenue.Ø Established and implemented, as a key participant on the Process Action Team, definitive CMMI*-compliant procedures for the successful development, review, and production of deliverables. *Capability Maturity Model IntegrationØ Developed, organized, and wrote the Project’s style guide for 70+ users.Ø Coordinated the production and on-time delivery of CDRLs*. *Contract Data Requirements ListØ Edited documents and briefings for clarity, integrity, format, grammar, style, version control, and naming conventions.

KAREN GRAY 2

Logistics systems, inc. 2004 – 2006

WRITER/EDITOR, PROGRAM ANALYST, PROJECT TRAINER

Ø Managed and monitored all ongoing tasks associated with the Defense Logistics Agency’s (DLA) business transformation project, The One Book, a Web-based repository of documented policies, processes, and procedures. Analyzed and improved project coordination Agency-wide.

Ø MAJOR CONTRIBUTIONS

Ø Coordinated project policy with The One Book Process Review Group, a 23-member Agency-wide advisory board.Ø Organized and facilitated customer focus groups to establish and prioritize process improvement.Ø Leveraged results of customer surveys for improved end-product.Ø Established priorities, formulated and implemented improved processes and procedures for the DLA Project Lead/Contracting Officer’s Technical Representative.Ø Developed, organized, and wrote the style guide for The One Book.Ø Authored and edited One Book chapters according to standardized style and format.Ø Redesigned, improved presentation of 180 One Book chapters.Ø Trained 200+ customers to develop, write, submit, and coordinate One Book chapters.Ø Developed two successful workshop formats for training in One Book procedures.Ø Planned and conducted monthly, 3-hour training sessions for 15-30 customers.Ø Earned the highest customer approval rating for 19 consecutive months.Ø Produced a 50% increase in attendance.

The Potomac School 1991 – 2004

CHAIRMAN, Department of foreign languagesSTAFF WRITER, The Potomac TermTEACHER of French (Grades 9-12) The Potomac School is an independent school offering an academically rigorous, college-preparatory curriculum.

Ø MAJOR CONTRIBUTIONS

Ø Directed, compiled, and wrote the 10-year Virginia Association of Independent Schools (VAIS) accreditation report for the Department of Foreign Languages, and conducted the meeting between the Department and the VAIS accreditation committee to approve the report.Ø Established the 12-member Department as a regional leader in curriculum development by innovating instruction in Spanish, e.g., adopting the newly released Destinos program.Ø Designed, organized, and coordinated a conference on Destinos for lead teachers of Spanish in the mid-Atlantic region, launching a network among top professionals and establishing direct contact with the publisher’s representatives.

KAREN GRAY 3

Ø Created, organized, and facilitated highly-rated sessions at the national annual conference of the American Council on the Teaching of Foreign Languages (ACTFL), e.g., provided a forum for department chairs to define management style, resulting in an ongoing network to promote professional development.Ø Researched and wrote an analytic 72-page report, per the Board of Trustees, on issues of diversity, and prescribed specific action items that resulted in increased recruitment, enrollment, and retention.Ø Wrote the School’s mission statement for inclusion in publications and the Web site.Ø Formulated departmental policy on, e.g., academic integrity, study abroad, enrollment in Advanced Placement courses, and summer study.Ø Edited, under deadline and while teaching a full course load, 12 colleagues’ interim and semester reports on 300 students, each narrative report averaging 150 words.Ø Researched and authored four feature articles on academic programs and student activities for The Potomac Term, a publication of the Office of Alumni and Development.

mount holyoke college 1988 – 1992

The alumnae quarterly

CONTRIBUTING MEMBER, EDITORIAL BOARD

Ø MAJOR CONTRIBUTIONS

Ø Researched and wrote a feature article on the key role that alumnae play in the admissions process, which publicized the alumnae effort and increased participation.Ø Established editorial content and the publication’s relationship with the College.Ø Developed themes for upcoming issues 1 year in advance.Ø Recruited subject-matter-expert alumnae to write articles.Ø Led authors to develop articles consistent with the publication’s tone and style.

EDUCATION

Yale University M.Phil., French LiteratureM.A., French Literature

Mount Holyoke College Phi Beta Kappa, magna cum laudeB.A., French and Spanish