| Amor7111200321 (Job seeker) |
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Billingual Customer Service Rep and Data Entry
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female
25 years old
Dallas, Texas
United States
Salary: 3000000 USD/Yearly
Education: high school
Relocate: Yes
Areas of Expertise: admin/office, customer service
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| MY BUSINESS CONTACTS |
Amor7111200321 has 1 contact(s)
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| MY DETAILS |
| LAST LOGIN: |
07/07/2008 07:03:15 |
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MY BLOGS
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| RESUME |
Maria Norato Perez7777 McCallum blvd Apt. 111Dallas, Texas 75252Phone: (469) 835-0380Email: Amor7111200321@Yahoo.com Performs high volume data entry work which involves entering, verifying, researching, coding, correcting, or retrieving information from source documents and/or computer system with a high level of accuracy while ensuring continual quality driven customer satisfaction. EDUCATION: 1999-2003 Longview High School Longview TX High School Diploma· Perfect Attendance, Honor Roll, TAAS Mastery SKILLS: - Dependable
- Superior customer service
- Detail Oriented
- Motivated Bilingual & Critical thinker
- Excellent Oral and Written Communication (English/Spanish)
- Punctual Proactive Professional
- Strong organizational skills
- Time Management
Software: Windows, MS Office Suite, Tenao, EMPLOYMENT: 04/2007 – Present Arcana Insurance Dallas, TXCustomer Service - Data EntryResponsibilities include: Handle incoming calls. Perform data entry of data onto the computer system. Serve as a subject matter expert for data entry procedures and requirements. Use computer systems and/or spreadsheet applications. Advise supervisors of equipment and data entry program malfunctions. Assist in updating records on automated computer system to ensure current data is available. File documents and records. Trains other’s in the use of data terminals and procedures. Codes documents for data entry onto the computer. Scans documents and other related forms for errors. Performs related work as assigned. Works under limited supervision with considerable latitude for the use of initiative and independent judgment 12/2006 – 04/2007 Alliance Data Systems Dallas, TXBilingual Sales and Service Representative Responsible for delivering superior customer service by efficiently and effectively handling customer inquiries, problems, and requests in a professional and cooperative manner. Responsibilities include, updating customer accounts and making limit increase determinations. 01/2004 – 12/2006 Verizon Irving, TXBilingual Customer Care Representative Responsible for providing prompt, positive and courteous customer service, to include: processing service requests and inquiries, performing customer satisfaction surveys, entering and scheduling work orders, troubleshooting customer problems, discussing and resolving billing issues, including retention for business and dial-up accounts. also responding to other customer needs as required. 1/2003 – 1/2004 Grande Communications Corinth TX Bilingual Customer Care Representative Reported to the Sales Manager; prospect and develop new and current client relationships in order to generate revenue for this industry leading organization. This was achieved through cold calling, consistent follow-up, client needs analysis, and superior customer service. Also, was able to handle all billing tasks 7/2001-11/2003 Sonic Longview, TX Crewmember Implemented the restaurant plan in order to meet established operating standards, sales and profits. Performed essential work functional such as cashier, etc. Effectively applied the local store-marketing plan while helping to control cost and continuously providing each customer with outstanding service. REFERENCES: Available Upon Request
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