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Robert S. Snyder 2442 Roundabout Ln. Round Rock, TX. 78664 512-218-9686 1rsnyder@sbcglobal.net Qualifications § Inventory Control, P&L, and Personnel Management.§ Strong ability to assess customer complaints, resolve grievances and ensure customer and employee satisfaction.§ Managed over 20 Employees in different cities maintaining Award Winning Service.§ Purchasing Experience with 6 years of Product, Contract, and Supplier Negotiations. Honors AndAwards Konica Minolta’s Pro Tech Award (2002, 2003, 2004, 2005, 2006)Based on management skills, customer satisfaction, training, parts purchasing, and employee participation. Konica Minolta’s Circle of Service Excellence (2002, 2003, 2004, 2005, 2006)Based on Managerial performance, customer satisfaction, employee training, and participation with Konica Minolta problem solutions. Danka Silver Service Award (1998)Based on managerial performance and customer satisfaction. Class President Southwest School of Electronics (1989) Radio Shack Leaders Club (1984)Based on store gross profit and managerial performance. Order of the ArrowBased on leadership and service with the Boy Scouts of America. Experience Service Operations Manager07/01- 03/07 Amerx Office Solutions Austin, Texas§ Designed and Implemented an Award Winning Service Department and Warehouse for a new start up company. Coordinated up to 12 Field Service Engineers in various locations/cities by delegating daily job responsibilities and supervising workflow to ensure efficient and effective customer service. Developed procedures to monitor and control warehouse and parts inventory, scheduled equipment deliveries, controlled shipping and receiving. Researched, Negotiated and Ordered Equipment, Parts and Supplies for Service Department and Warehouse. Assessed customer complaints to resolve grievances and ensure customer and employee satisfaction. Coordinated manufacturers training for field engineers to increase department efficiency. Controlled expenses by monitoring inventory and parts usage to increase revenue. Performed customer visits and Field Engineer Field Evaluations to maintain customer satisfaction. Responsible for Field Engineer's and warehouse personnel performance reviews. Earned Konica/Minolta’s Pro Tech Award 2002, 2003, 2004, 2005, and 2006. Awarded Konica/Minolta's Circle of Service Excellence 2002, 2003, 2004, 2005 and 2006. Customer Service Manager08/00 – 07/01 Danka Services International Austin, Texas§ Coordinated up to 10 employees in various on site locations (Mail Room, POD) by delegating daily job responsibilities and supervising workflow to ensure efficient and effective customer service. Researched, negotiated and ordered parts, supplies, and equipment. Developed innovative motivational techniques to increase manpower utilization and meet operational goals. Ensure compliance with contract related services, interviewing, orientations, payroll and invoicing. Prepared facility to become ISO 9000 Certified. Area Service Manager4/89 – 04/00 Danka Office Imaging Austin, Texas§ Coordinated up to 20 employees in various locations/cities by delegating daily job responsibilities and supervising workflow to ensure efficient and effective customer service. Controlled expenses by monitoring inventory and parts usage to increase revenue. Reduced car stock inventory shortage from 25% to 7%. Assessed customer complaints to resolve grievances and ensure customer and employee satisfaction. Coordinated large machine population installs to ensure a smooth and timely transition into the customer’s facility. Coordinated manufacturers training for field engineers to increase department efficiency. Produced dependable service and prompt response times in a large geographical territory to increase customer satisfaction. Communicated with Manufacturers Reps to help maintain a good working relationship. Education 5/92 – 7/92 Southwest School of Electronics Austin, Texas Assembling and Troubleshooting Microcomputers 7/88 – 10/89 Southwest School of Electronics Austin, Texas Associate of Occupational Studies Degree Class President, Graduated with a 4.0 GPA 9/73 / 5/74 Eastfield Jr. College Dallas, Texas Major concentration in Business Management Continuing Education 5/2000 - 7/2000 Executrain Austin, Texas Certification Administering Windows NT 4.0, Supporting Windows NT 4.0 Core Technologies, TCP/IP on Microsoft NT 4.0 5/1998 - 5/1998 American Management Association Austin, Texas How to Supervise Better2/1996 - 3/1996 Danka Industries Kodak Tempe, AZ Certification, Electro Mechanical, Electronics, Pneumatics. 4/1995 - 4/1995 Business Technology Association Austin, Texas Cost Management for Service Special Skills Microsoft Office Word, Excel, Outlook, Power Point, Operating Systems OMD, Cope, e-Automate, Team Building.
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